Reference

What You Agree To When You Use Bitji

These terms set out the rules for using your Bitji account — how deposits through bKash, Nagad, and Rocket are handled, what we expect from you, and what you can expect from us.

bKash, Nagad, Rocket deposits coveredAccount eligibility by local lawApplies to all platform activityLive casino and slots

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Reach Us About These Terms

Questions about what these terms mean for your account — or a dispute about a transaction — go straight to our support team. We handle account and wallet queries through live chat and email, and we aim to respond to terms-related questions within one business day.

Live Chat Open the chat icon from any page inside your account. Terms and wallet disputes are handled here during support hours.

Email Support Write to us with your account details and the specific clause or transaction you want to question. We respond by the next business day.

Account Help Centre Your account settings page holds a log of deposits, withdrawals, and wallet verifications — useful context before you reach out.

How These Terms Work in Practice

Bitji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on Bitji, you accept these terms in full. They apply to every session, every wallet transaction, and every game you open. You must be of legal age in your jurisdiction and located in a region where access is permitted under local law

1
— we do not determine that on your behalf. When you deposit via bKash, Nagad, or Rocket, the transaction is processed through your mobile wallet to the account number shown at checkout. Once a deposit confirms on our end, it is credited to your Bitji balance.
2
Withdrawals follow a verification step: we match the wallet number you request to the one registered on your account. If there is a mismatch, the withdrawal is held until you contact support. We may update these terms at any time. When we do, the revised version
3
goes live on this page and applies from that date forward. Continued use of your account after a change means you accept the updated terms. If you disagree with a change, the right move is to close your account and withdraw your balance before the update
4
takes effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Security, Retention and Your Rights

We keep your account data only as long as it is needed for operational and legal reasons. Once your account is closed and all balances are settled, personal data is retained only as required by applicable law, then deleted. You can request a copy of what we hold or ask us to correct it by contacting support with your account ID.

Wallet Verification

Your bKash, Nagad, or Rocket number is tied to your account at registration. Any withdrawal request must match that number exactly — no exceptions.

Account Security

We use encrypted connections across every page of your account. Session tokens expire after inactivity, and login attempts are rate-limited to block repeat access.

Data Retention

Account records are held for the period required by law in the regions we operate. After account closure and balance settlement, data outside legal retention is removed.

Change Requests

To update your registered wallet number or request your data, contact support with proof of identity. Changes take up to three business days and are logged on your account.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often from account holders in Bangladesh.

These terms apply to anyone who opens or uses a Bitji account. Access depends on your age and the laws that apply in your region — eligibility is your responsibility to confirm.

Contact support immediately with your bKash transaction reference. We match it against our payment records and credit any confirmed deposit. This usually resolves within one business day.

We can update the terms at any time. The updated version is posted on this page with a revised date. Using your account after the change means you accept the new terms.

Contact support through live chat or email with your account ID and request closure. Withdraw any remaining balance first — we cannot process withdrawals once closure is initiated.

Write to our support team with your account ID and the specific decision you are questioning. We review it and respond within one business day with our position and next steps.

Your bKash, Nagad, or Rocket wallet number is used only for processing your deposits and withdrawals. We do not sell or share it outside of what is required for transaction processing.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use Bitji

Reach Us About These Terms

Security, Retention and Your Rights

Wallet Verification

Account Security

Data Retention

Change Requests

Common Questions About These Terms

01 Who do these terms apply to?

02 What happens if I deposit via bKash but the amount does not show in my account?

03 Can Bitji change these terms without notice?

04 How do I close my account?

05 What if I disagree with a decision made under these terms?

06 Is my wallet information shared with third parties?

Terms & Conditions

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