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Understanding Your Rights and Our Terms

Access to Bitji depends on where you are and what your local law allows. This page sets out the legal framework we operate under, what you agree to when you use our platform, and how eligibility is determined for your region.

Jurisdiction-dependent accessAccount holder termsbKash, Nagad, Rocket payment conditionsData and privacy scopeContact rights
Bitji Understanding Your Rights and Our Terms
HOW WE HANDLE DATA

Account Security and Data Practices at Bitji

We keep your account data behind standard encryption in transit and at rest. Our cookie use is limited to session management, analytics, and functional preferences — we do not sell your data to third parties or use it for purposes outside what is described in our privacy notice.

Data Retention

We hold your account data for as long as your account is active and for the period required after closure under applicable law. You can request a copy of your data at any time through the privacy form.

Cookie Controls

Cookies we place serve session continuity and basic analytics. You can adjust non-essential cookie preferences via the settings panel in your account, and changes take effect immediately on that browser.

Account Security Steps

Your account is protected by password authentication and a one-time PIN sent to your registered mobile number at login. If you suspect unauthorised access, use the account lock option in settings immediately.

Who to Contact for Changes

To update registered details, request data deletion, or raise a concern about how your information is handled, use the privacy request form. We do not process such requests over general chat.

LEGAL CONTACT

Reach Us on Legal and Account Questions

Account and Terms Support For questions about your account agreement, eligibility, or any clause in our terms, contact our support team directly through the platform chat. We handle legal account queries during standard service hours.
Payment Dispute Path Payment disputes involving bKash, Nagad, or Rocket should be raised via the in-app help form. Attach your wallet transaction reference so our team can match it to your Bitji account record.
Data and Privacy Requests Requests to access, correct, or remove your personal data can be submitted through our dedicated privacy contact form. We acknowledge requests and respond within the timeframe required by applicable law.

Common Questions on Terms and Eligibility

Here are the questions we hear most often about how our legal terms work, who can access the platform, and what rights you hold as an account holder.

Eligibility depends on your local law and the region you are accessing from. You are responsible for confirming that using this platform is permitted in your jurisdiction before registering.

The governing law is set out in our full terms document available in your account. Access and enforceability may vary depending on where you are located and what your local regulations permit.

Transfers via bKash, Nagad, or Rocket are subject to both our platform terms and the wallet provider's own conditions. Keep your wallet transaction reference — it is required if any payment needs to be verified.

Yes. Submit a data access request through our privacy contact form. We will acknowledge it and respond within the timeframe required by the law applicable to your eligible region.

We notify account holders through an in-platform message before any material change takes effect. Continuing to use the platform after that notice is treated as acceptance of the updated terms.

We may suspend or close accounts found to be accessing the platform from ineligible regions. It is your responsibility to verify local law before using the service. We do not extend access where local law prohibits it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.