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How Bitji Handles Your Personal Information

This page explains what data Bitji collects when you open an account, use our payment options, or contact support — and exactly how we protect it.

Account Data ProtectionPayment Privacy — bKash, Nagad, RocketCookie ControlData Retention Policy
Bitji How Bitji Handles Your Personal Information
PRIVACY CONTACT

Reach Our Data Support Team

If you have a question about your personal data — what we hold, how long we keep it, or how to request a correction — our support team handles these directly. You can reach us through live chat, email, or your account dashboard. Response times depend on query volume, but data-related requests are prioritised. We don't pass your enquiry to a third-party handler.

Team online

Live Chat

Start a chat from the help icon in your account dashboard. Available for account and data queries during our published support hours.

Email Support

Send your data request to our support address listed in your account settings. Include your registered contact detail for faster matching.

Account Dashboard

Log into your Bitji account and navigate to Account Settings to view your stored data, update contact details, or submit a deletion request.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We use SSL encryption across all account pages and payment flows, including the screens where you enter your bKash or Nagad details. Passwords are hashed — we cannot see your plain-text password, and neither can our support agents. We retain account data for as long as your account is active and for the period required after closure under applicable rules. You can request a copy of your stored data or ask us to correct inaccurate records by contacting support through your account dashboard.

Encryption in Transit

All data moving between your device and our servers is encrypted via SSL. This covers login, account registration, and every payment step including wallet confirmation.

Retention and Deletion

Active account data is kept while your account is open. After closure, records are held for the legally required period then deleted from active systems.

Cookie Management

We use session cookies for login state and analytics cookies to understand how our pages are used. You can adjust cookie preferences from the consent banner on first visit.

Data Correction Requests

If your stored name, contact number, or wallet detail is wrong, contact us via live chat or email. We'll update records after verifying your identity.

Your Privacy Questions Answered

Common questions about how Bitji handles account data, cookies, and your rights as a registered user. Eligibility and applicable rules depend on your local law and the regions we currently serve.

We collect your name, contact details, and the payment wallet number you register — bKash, Nagad, or Rocket. Device and session data are also logged at login to protect your account.

Yes. Log into your account, go to Account Settings, and submit a data access request. Our support team will confirm what records we hold within a reasonable timeframe.

We keep records for the period required under applicable financial rules in your jurisdiction after account closure. After that retention window, data is removed from active systems.

No. Your wallet numbers are stored only for withdrawal verification on our platform. We do not sell or share payment identifiers with outside parties for marketing or any other purpose.

Contact us via live chat or email through your account dashboard. Include your registered contact detail so we can verify you before making any changes to stored records.

We use session cookies to keep you logged in and analytics cookies to see how pages are used. Adjust your preferences through the cookie banner or your browser settings at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.